Information regarding coronavirus/covid-19

This page was updated 22.06.2020 at 10.58 pm

Uppsala Konsert & Kongress is closed to the public until July 31 due to the coronavirus. As a result of the increased workload stemming from the situation, processing times for refunds and other inquiries are longer than usual and we ask for your understanding.

We are now investigating the possibilities to reschedule events to a future date and we have intense contact with event organizers and artists. Information about affected events will be updated regularly.

Uppsala Konsert & Kongress is acting in accordance with the Government’s decision. We do what we can to prevent further spread of the virus by cancelling, changing or rescheduling events.

We ask for patience and understanding from our visitors, our audience, our organizers, artists and partners. We currently do not have answers to all your questions. In this very special situation, we need time to handle the major change this entails to our daily operations.

Ticket holders will be contacted by e-mail. This page will be updated regularly.

FAQ

Why are you limiting events?
The Swedish Government has decided to follow the recommendation from the Public Health Agency of Sweden to stop all public events with more than 50 participants to stop the risk of further spreading the novel Coronavirus. Uppsala Konsert & Kongress will, therefore, cancel or reschedule events with an estimated attendance of 50 or more in the near future.

What events are affected by the limitation?
Events with more than 50 participants. Also smaller parallel events or events where risk groups are expected to be a large part of the audience. Information about affected events is updated below regularly. Ticket holders are also informed by e-mail.

• Saturday, March 14: Smokie – the Golden Hits Tour
  The concert is rescheduled to October 26 at 7.30 pm.
  Keep your ticket – it is valid on the new date.
  
• Sunday, March 15: Bamse & Lova
  Both shows (11 am and 2 pm) are rescheduled to Novemver 7 (previously June 7).
  Keep your ticket – it is valid on the new date.
  
• Saturday, March 21: Jonas Gardell – Queen of f*cking everything
  The event is rescheduled to September 11 at 7.30 pm. Please observe the new time! Ticket holders will be informed by e-mail and text.
  
• Sunday, March 22: Vinokilo
  We are working together with the organizer to find a new date.
  
• Sunday, March 22: Bo Kaspers Orkester – 23:55 Hjärtat håller takten
  The concert is rescheduled to September 26 at 7.30. Please observe the new time! Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail and text.
  
• Tuesday, March 24: Özz Nûjen & Måns Möller – Världens Historia
  The event is rescheduled to August 19 at 7.30. Please observe the new time! At the end of summer a desicion will be made by the organizer if the event will take place on August 19. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Thursday, March 26: Fredrik Lindström – Mänskligheten
  The event is rescheduled to September 8.
  Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Sunday, March 29: Solskensorkestern
  The event is rescheduled to November 1. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Friday, April 3: A la Maud – Dold Agenda
  The event is resceduled to September 4. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Friday, April 3: Fellini 100 år! (Fellini 100 years!)
  The event is rescheduled to October 4. Keep your ticket – it is valid on the new date. Ticket holders will be informed by e-mail.
  
• Friday, April 3: Thank you for the music
  The event is rescheduled to March 21 2021. Keep your ticket – it is valid on the new date. Ticket holders will be informed by e-mail.
  
• Saturday, April 4: Uppsala Blåsmusikfestival
  The event is rescheduled to April 18 2021. Keep your ticket – it will be valid on the new date. Ticket holders will be informed by e-mail.
  
• Sunday, April 5: 1900 – An audiovisual show
  The event is rescheduled to December 22. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Thursday, April 9: Molly Sandén
  Both concerts (3.30 pm and 7.30 pm) is rescheduled to October 4th. Keep your ticket – it is valid on the new date. Ticket holders will be informed by e-mail. The local organizer Brink & Berger has declared bankruptsy. We do not know if the concerts will be held. We will get more information after the summer.
  
• Thursday, April 16: Johanna Nordström – Ring polisen
  The event is rescheduled to November 29, 7 pm. Ticket holders are informed by e-mail.
  
• Saturday, April 18: Klassiskt Tonande
  The event is rescheduled to February 20, 2021. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Saturday, April 18: Mässa av Robert Sund och Förklädd Gud
  The event is rescheduled to August 28. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Sunday, April 19: Messiah Hallberg
  The event is rescheduled to November 14. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Sunday, April 19: Pernilla Wahlgren har hybris 15.30 & 19.30
  The events are rescheduled to September 6. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Thursday, April 23: Tommy Körberg & Bohuslän Big Band
  The event is rescheduled to August 24. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Friday, April 24: Värmländsk voodoo – with Johan & Björn
  The event is rescheduled to April 22 2021. Keep your ticket – it is valid on the new date. Ticket holders will be informed by e-mail.
  
• Saturday, April 25: Uppsala Magic & Comedy
  Magic class for kids (11 am and 2.30 pm), Upp-Sala-Bim and the gala show are rescheduled to April 10 2021. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Monday, April 27: Samuel Ljungblahd & Norrbotten Big Band
  The event is cancelled. We are working with the organizer to possibly find a new date in the spring of 2021. Ticket holders will be informed by e-mail.

• Saturday, May 2: MEN GUD! – Magnus Betnér är den allsmäktige
  The event is rescheduled to September 20. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Saturday, May 9: MovEat Food Walk Uppsala
  The event is rescheduled to August 22. Ticket holders are informed by MovEat Grop AB.
  
• Saturday, May 9: Revolve Fiction på UKK:
  Andreas Hiroui Larsson – Seduced by (a) last year
  Kelly Jayne Jones – Multiple dimension initiates part III
  Transcendence
  Revolve is rescheduled to May 2021, the exact date will be updated as soon as it is confirmed. Ticket holders will be informed by e-mail.
  
• Saturday, May 9: Chris Kläfford
  The concert is rescheduled to October 19. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Sunday, May 10: Ale Möller’s Xenomania
  The event is cancelled. A new date is set to April 23, 2021. Ticket holders are informed by e-mail.
  
• Sunday, May 10: Pugh – JA DÄ Ä DÄ! 50 ÅR
  The event is rescheduled to January 9. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail. The local organizer Brink & Berger has declared bankruptsy. We do not know if the concert will be held. We will get more information after the summer.
  
• Saturday, May 16: Till Hasse & Tage – A musical journey
  The event is rescheduled to October 27. Ticket holders will be informed by e-mail.
  
• Sunday, May 31; Svansjön med St. Petersburg Ballet Theatre
  The event is rescheduled to August 29. Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
• Friday-Saturday, August 21-22: Uppsala Vin & Deli
  The event is rescheduled to March 26-27 2021.
  Keep your ticket – it is valid on the new date. Ticket holders have been informed by e-mail.
  
• Monday August 24: Tommy Körberg & Bohuslän Big Band
  The event is rescheduled to February 26 2021.
  Keep your ticket – it is valid on the new date. Ticket holders are informed by e-mail.
  
  Information on affected events is being updated regularly.

Is the event going to be held?
Firstly we’re trying to reschedule concerts and events to a future date. If that isn’t possible, events will be cancelled. Ticket holders will be informed by e-mail as soon as we have more information. Information will also be updated on this page.

If an event is rescheduled to a new date?
Keep your ticket – your purchased ticket is valid for the new date! Keep an eye on your inbox, we will contact you with more information regarding your rescheduled event. You can also contact us by phone + 46 (0)18 727 90 00 or e-mail: biljettkassan@ukk.se.

Redeem tickets to cancelled events or rescheduled events?
At present we don’t have a general answer to this. UKK will have a dialogue with ticket partners, partners, organizers and artists to find solutions. We will inform our customers as soon as we have more information to share.

Redeem tickets to not cancelled events or rescheduled events?
No, we will not redeem tickets due to personal concern or other individual reasons. If you no longer want your tickets, we recommend to pass them on or sell them. If your tickets are for an unnumbered event, we recommend using the safe service Tickster Resale to handle the transaction.

When can I get my money back?
At present we ask for your understanding that a transaction that normally takes 3-5 bank days can take a bit longer. We strive together with our ticket partner Tickster to handle refunds hastily and in order of event date.

What are Uppsala Konsert & Kongress doing to prevent further spread of the virus?
Our highest priority now is to make sure we are following laws and directives from the Government and authorities.

We have placed hand sanitizers in restrooms, the restaurant and other locations throughout the venue.

We have closed floors 3 and above when there’s no event in order to prioritize cleaning of the public spaces on floor 1 and the entrance floor.

We encourage our visitors to inform themselves through safe sources and to follow directives given there.

Most importantly, we ask anybody to stay at home if you feel sick!

We ask for your patience!
We ask for patience and understanding from our visitors, our audience, our organizers, artists and partners, that we currently do not have answers to all your questions. In this very special situation, we need time to handle the major change this entails to our daily operations.

Keep updated!

We urge all our visitors to inform themselves through safe sources and official channels:
Folkhälsomyndigheten
Krisinformation.se
1177.se